Our bakes are made fresh for each order and are perishable.

For this reason, we cannot accept returns or refunds on fresh bakery items unless there is a problem with your order.

Our jams and spreads are prepared in small batches and packed from available stock.

Due to the nature of food products, we cannot usually accept returns unless an item arrives damaged, faulty, incorrect, or there is another issue with your order.

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery.

Please include:

• your order number
  
• a short description of the issue
  
• clear photos of the product and packaging, where relevant
  

Once we have reviewed the issue, we may offer a replacement, refund, or store credit depending on the situation.

Orders close every Wednesday night for Friday shipping, local delivery, and pickup.

If you need to cancel or change your order, please contact us as soon as possible before the weekly order cut-off.

Once an order has been prepared or sent, we may not be able to cancel or change it.